Cancellation, Return & Refund Policy

51 Skills provides digital educational products, including online courses and related digital learning content. This Policy explains when a student may request cancellation or a refund and how approved refunds are processed.

This Policy is subject to applicable consumer-protection and other laws and regulations of Pakistan. Nothing in this Policy is intended to remove a consumer right that cannot lawfully be excluded.

Courses are delivered digitally through the student's 51 Skills account after successful payment confirmation. 51 Skills does not currently sell or ship physical goods as part of its online course service. Accordingly, there are no physical returns, return shipping, or postage requirements for digital course purchases. Refund eligibility is governed by the conditions below and the recorded extent of course consumption.

Because courses are digital products and access may be provided immediately after successful payment, a course order generally cannot be cancelled after access has been granted, except where the customer qualifies for a refund under this Policy or applicable law.

A refund may be approved where:

• A duplicate payment was successfully charged for the same course.
• Payment was deducted but enrollment or access was not successfully created.
• A platform-side technical issue prevents reasonable access to the purchased course and cannot be resolved within a reasonable period.
• The wrong transaction amount was charged.
• A course becomes unavailable because of an issue on the 51 Skills side.

Refund requests may also be considered where required by applicable consumer-protection law.

Subject to applicable law, a student may request a refund within seven (7) calendar days of purchase if, at the time of the request, the Student has consumed less than twenty percent (20%) of the Course as measured by recorded video viewing/playing time.

For this Policy, the twenty percent (20%) threshold is calculated by comparing the Student's recorded viewing/playing time with the total duration of the Course's video content. For example, if the Course contains seven (7) total hours of video, twenty percent (20%) equals one (1) hour and twenty-four (24) minutes of recorded viewing/playing time.

Opening a Course page or lesson without recorded video viewing/playing time does not, by itself, count as twenty percent (20%) consumption. Where the Platform records repeat viewing, seeking, playback speed, or other playback behavior, the Platform's course-progress records will be used to determine the applicable consumed viewing time, subject to reasonable technical verification and applicable law.

Requests should be submitted through the official support/refund channel and include the account email, transaction reference, course name, purchase date, and reason for the request.

Subject to applicable law, refunds will generally not be approved where:

• The request is made after the seven-day period.
• The Student has consumed twenty percent (20%) or more of the Course based on the recorded video viewing/playing-time calculation described in Section 5.
• The request is solely because the student changed their mind, no longer has time, or does not prefer the course after accessing it.
• The purchase was made through a promotional, discounted, or coupon-based offer identified as non-refundable at the time of purchase.
• A certificate of completion has already been issued for the course.
• The request is connected to fraudulent activity, misuse of the platform, or abuse of the refund process.

If a course is removed by 51 Skills for legal, compliance, or platform-side reasons and a paid student has not completed the course, 51 Skills may provide an appropriate remedy, including a refund, subject to the circumstances and applicable law.

If a student cannot access a purchased course because of a platform-side technical problem, the student should contact support@51skills.com and provide the course name, account email, transaction reference, and a description or screenshot of the problem.

51 Skills will investigate the issue and, where appropriate, restore access, provide an alternative remedy, or approve a refund.

Refund requests may be reviewed manually. We may verify transaction records, course access history, account information, and evidence supplied with the request. Suspicious or fraudulent refund claims may be declined and may result in account restrictions or other action under the Terms and applicable law.

Approved refunds will normally be initiated through the original payment method or the payment channel permitted by the payment provider. The target processing time is fifteen (15) to thirty (30) business days after approval, subject to payment-provider and banking timelines. Additional time may be required for the funds to appear in the customer's account.

51 Skills will communicate the refund decision through the contact information associated with the request.

Customers are encouraged to contact 51 Skills first so payment and enrollment issues can be reviewed. False, fraudulent, or intentionally abusive chargeback or dispute activity may result in account restrictions, cancellation of access, and other lawful action.

If you disagree with a refund decision, you may request a review through the official complaints/support channel. 51 Skills will aim to review and resolve the complaint within fifteen (15) to thirty (30) business days, subject to the complexity of the matter, any information required from the customer, payment-provider or banking verification, and applicable law.

This internal process does not prevent a consumer from using any legal or regulatory remedy available under applicable Pakistani law.